StarHubTV.com is our all-new Internet TV Platform. This portal offers streaming of StarHub TV Channels and On Demand Videos to any Internet-enabled device via a web browser. Users can also view a full online programme guide on StarHubTV.com.

StarHubTV is the one-stop gateway to enjoying TV through any Internet connection, with features such as:

• Live TV: Watch your favourite StarHub TV channels^ 24/7
• On Demand: Browse through our catalogue of On Demand movies and shows, and instantly purchase and watch them anytime
• Catch Up TV: Immediately watch selected pre-recorded programmes that were available on StarHub TV^#, as well as catch-up channels from our Content Providers such as Fox Movies Play, and STAR Chinese Movies Play
• Schedule: Browse upcoming 7 days worth of programmes shown on Live TV channels, creating reminders and favourite channels

^ Refer to channel list in section “StarHubTV.com Live TV Channels, Catch-Up TV”.

^# Subject to availability

You need a Hub iD in order to enjoy watching different channels and videos on www.starhubtvanywhere.com. Your Hub iD is your personal StarHub ID that opens up all of StarHub’s multi-media services to you, as well as allowing you the ease of managing your accounts online in "My Accounts Manager" when you login to your Hub iD Account.

You can register for a Hub iD by either clicking on “Login”, and “Create your Hub iD now!” to sign up for one. Or visit Hub iD Sign Up at www.starhub.com/sso

Please prepare the following information for the registration process:

• Your StarHub Account Number
• A username of your choice
• NRIC number
• A valid email address
• An alphanumeric password of at least 8 characters

Refer to Hub ID FAQ if there is any issue: www.starhub.com/support/general/hubid/general.html

Yes, you can access with any local broadband Internet access.

No, the service is only available within Singapore.

StarHubTV.com is a video streaming service available on any Internet browser. Videos on StarHubTV.com are not available for download.

StarHubTV.com is only available for users accessing the Internet within Singapore.

• Compatible Internet-enabled device
• PC/Mac with Flash Player installed
• Flash-enabled phones/tablet computers
• The following Android models are recommended:
  • Samsung Galaxy S3
  • HTC One X
  • Sony Xperia S
  • ASUS Padfone
  • HTC Flyer
  • Samsung Galaxy Note
  • Samsung Galaxy Tab
• iOS devices
  • iPhone 4
  • iPhone 4S
  • iPad 2
  • iPad
• Compatible web browser (IE7/8/9, Chrome, Mozilla Firefox, Safari)
• Internet connection with a download speed of at least 2Mbps
• Flash Plugin (To download: get.adobe.com/flashplayer)
• For Android devices with versions 4.0.x, if you are unable to find Adobe Flash Player on Google Play store, please follow the installation instructions on this site.

Note: For optimal viewing quality of Live TV programmes on StarHubTV.com, we recommend that the computer be connected directly to the Ethernet interface. The following network interfaces may yield less consistent video delivery quality due to contending usage of localised resources within a given household:

• USB (Universal Serial Bus), as other active/busy devices (for example, USB printer or memory card reader) connected to the computer or an USB hub will typically consume additional computing resources that will in turn affect StarHubTV.com Channel’s video traffic that is delivered through the same interface.
• Wi-Fi as other Wi-Fi users connected within the same household may consume additional bandwidth and resources from the home network infrastructure.

Please troubleshoot with the following:

1. Ensure that your firewall settings are not preventing any connection on port 1935
2. Ensure that your Internet Connection is within Singapore
3. Refresh your browser if your Internet connection was disrupted

Channels	Channel Number on Cable TV	Channel Group
KBS World	115	Chinese Entertainment Upsize
SuperSports Arena	201	Complimentary
SuperSports	202	Sports Group
Racquet Channel	211	Sports Group
Setanta Sports	217	Sports Group
Football Channel	222	Sports Group
Nick Jr	304	Kids Upsize
Discovery Kids	308	Kids Upsize
National Geographic	411	Education
Nat Geo Adventure	412	Education Upsize
Discovery Channel	422	Education
Animal Planet	424	Education
TLC	427	Education
Fashion TV	443	Add-on
Travel Channel HD	473	Lifestyle Basic Upsize AND HD Upsize
Ginx	475	Lifestyle Basic Upsize AND HD Upsize
MTV SEA	533	Entertainment
iConcerts	538	iConcerts Pack
CTI	827	Chinese Infotainment
Asia Travel	833	Chinese Infotainment Upsize
TVBJ	838	TVB Cantonese Pack

Channels	Channel Number on Cable TV	Channel Group
FOX Movies Play	623	FOX Movies Pack
STAR Chinese Movies Play	864	STAR Chinese Movies Pack

Catch-up Channels are available from www.starhubtvanywhere.com, and eligible users will be redirected to the catch-up channel’s website.

*FOX Movies Play and STAR Chinese Movies Play is only available on PC and Mac.

We are constantly reviewing the channel line-up on StarHubTV.com to further enhance our customers' viewing pleasure. However, please be assured that you will be notified prior to any changes to the channel line-up.

Unfortunately, we are unable to show all programmes that are telecast on Cable TV on www.starhubtvanywhere.com, such as NBA and WWE programmes on SuperSports. We are working hard on making them available on TV Anywhere, so stay tuned.

With StarHubTV.com, you will be assured of broadcast-quality TV programmes streamed from local servers, shown at the same time that StarHub TV broadcasts on Cable, without missing a moment if you have to be away from your Cable TV screen.

1. You might not have subscribed to the channels that are available on starhubtv.com. Please check your Cable TV subscription and subscribe to the channel to start viewing on StarHubTV.com
2. If you recently created your Hub iD and linked it with your Cable TV account, you might need to wait up to 12 hours before your service is activated.

Catch Up TV is an additional benefit we provide to our StarHub TV customers to watch pre-recorded programs that were shown on our Live TV. If you ever missed a show on Live TV, you might be able to watch it on Catch Up TV at your convenience, whenever you want (subject to availability of content).

Catch Up TV content offered now consists of Academy Fantasia highlights. We will add more Catch Up content progressively.

To access a particular video on Catch Up TV, you will need the following:

• StarHub TV subscription on Cable for the channel that the Catch Up video is made shown on
• Valid Hub ID

You can purchase via credit / debit cards (Visa and Master only). After you have selected your mode of payment, you will be directed to a secured page where you have to enter your 16-digit credit card number and card expiry date. Upon submission of your details, you will see a confirmation page with your payment status.

Yes, there are trailers for most of our On Demand videos, which you can view before purchase.

Our payment gateway adheres to strict security procedures for the storage of information and the prevention of unauthorized access.

All the prices quoted are inclusive of GST.

Once you have rented an On Demand video, no refund or exchanges will be allowed.

Usage rights refer to rights pertaining to how the video can be used. Every video comes with usage entitlements and the rights vary accordingly.

The usage rights for rental of videos consist of 48-hour/30 days viewing period after purchase, as well as a content expiration date.

Individual videos (e.g. movies, single episodes of TV series) have a limited 48 hour viewing period, while TV series (e.g. entire TV series) have a 30 day viewing period The period begins after the content is purchased, and you can watch unlimited playback for the next 48 hours/30 days, depending on the content you purchased. After the period expires, you will not be able to playback the video.

All videos have an expiration date, where the content will be unavailable on StarHubTV.com past this date. You can purchase and watch the video before the expiry date. Please note that the 48 hour/30 days viewing period must be utilised by the expiration date, and we are unable to extend the duration of your viewing period past the content expiration date.

To fully maximise the viewing period of your purchased content, please check the expiration date on the content you wish to buy before your purchase, and make sure it falls beyond your viewing period.

You will be able to finish the video if you start watching the show before the expiration date and time. However, if you exit the player after the expiration date and time, you will not be able to restart the video.

Usage rights are part of the licensing agreement from the content owners of the videos.

StarHubTV.com is a service provided by StarHub Online Pte Ltd. Video Streaming from StarHubTV.com is only available within Singapore.

StarHubTV.com sells Products to end user customers for personal and non-commercial use only. Resale or commercial exploitation of the Products without the prior written consent of StarHub is strictly prohibited.

All sales are non-refundable.

StarHubTV.com portal accepts payment by Visa or MasterCard credit only for video On Demand purchases. If a credit card is being used for payment, StarHub will obtain a pre-approval from the credit card company for the amount of the order. Billing to your credit card shall occur at the time of purchase.

Subscription of TV Anywhere service will be charged to the StarHub TV billing account that the service is activated to.

For assistance with order enquiries, please refer to our online support page. If you cannot find the answers you are seeking, you can send us a query helpdesk@starhub.com. Responses to emails will be provided during the following hours:

Monday – Friday: 10am – 6pm

We endeavour to respond to your query promptly.

Your use of the Products is conditional upon your acceptance of the terms of all of this Agreement.

Different video downloads may offer different usage entitlements. Please refer to the specific usage rights stated on each video information page before you make any payment. StarHub reserves the right to amend or change the usage rights at any time without notice.

The Products are solely for individual, personal and non-commercial use.

You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any software required for use of the Products or any of the Usage Rules.

You are not granted any commercial, sale, resale, reproduction, distribution or promotional use rights in the Products.

View StarHub T&C page for further terms and conditions applicable to StarHubTV.com.

StarHub reserves the right to amend these terms and conditions at any time and without notice.

You hereby agree to be bound by these terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access to this website and do not download any Product or other content from this website. StarHub reserves the right, at any time and without notice, to amend these terms and conditions by updating this version. By accessing this website and/or downloading any Product or content from this website, you agree to be bound by these terms and conditions and the amendments thereof. Please therefore visit this website periodically to determine any amendments to these terms and conditions.

1. Connect the compatible device to the Internet
2. Access www.starhubtvanywhere.com
3. Click “Login” button on top-right corner and login with valid Hub ID
4. Click on “Live TV” tab to access Live TV channels, or “On Demand” to access On Demand videos.
5. Click on “My Library” to view all available content that you are able to watch (either subscribed channels, or purchased On Demand titles).

Yes. However, each Hub ID can access StarHubTV.com on one device at any time, and not simultaneously on multiple devices.

Yes. However, as there are a variety of ways to set up a wireless home network, StarHub is unable to guarantee that all setups work flawlessly with StarHubTV.com.

Yes. However, we are unable to guarantee the quality of your viewing experience due to the nature of mobile technology in any indoor/outdoor environment.

Please call our 24-hour Customer Care Hotline at 1633 for any technical support.

You can fill up our “Contact Us” form at www.starhubtvanywhere.com/support and submit your query to our customer service officers, who will respond to you as soon as possible.