Q: What is StarHubTV.com?
StarHubTV.com is our all-new Internet TV Platform. This portal offers streaming of StarHub TV Channels and On Demand Videos to any Internet-enabled device via a web browser. Users can also view a full online programme guide on StarHubTV.com.
Q: What is being offered on StarHubTV.com?
StarHubTV is the one-stop gateway to enjoying TV through any Internet connection, with features such as:
- Live TV: Watch your favourite StarHub TV channels^ 24/7
- On Demand: Browse through our catalogue of On Demand movies and shows, and instantly purchase and watch them anytime
- Catch Up TV: Immediately watch selected pre-recorded programmes that were available on StarHub TV#, as well as catch-up channels from our Content Providers such as Fox Movies Play, and STAR Chinese Movies Play
- Schedule: Browse upcoming 7 days worth of programmes shown on Live TV channels, creating reminders and favourite channels
^ Refer to channel list in section “StarHubTV.com Live TV Channels, Catch-Up TV”.
# Subject to availability
Q: How can I start watching videos and TV on StarHubTV.com?
You need a Hub iD in order to enjoy watching different channels and videos on www.starhubtvanywhere.com
. Your Hub iD is your personal StarHub ID that opens up all of StarHub’s multi-media services to you, as well as allowing you the ease of managing your accounts online in "My Accounts Manager" when you login to your Hub iD Account
Q: What if I don’t have a Hub ID?
You can register for a Hub iD by either clicking on “Login”, and “Create your Hub iD now!” to sign up for one.
Or visit Hub iD Sign Up at www.starhub.com/sso
Q: What do I need to register for a Hub ID?
Please prepare the following information for the registration process:
- Your StarHub Account Number
- A username of your choice
- NRIC number
- A valid email address
- An alphanumeric password of at least 8 characters
Refer to Hub ID FAQ if there is any issue: www.starhub.com/support/general/hubid/general.html
Q: Can I access StarHubTV.com if I am using non-StarHub broadband Internet access?
Yes, you can access with any local broadband Internet access.
Q: Can I access StarHubTV.com while I am overseas?
No, the service is only available within Singapore.
Q: Do I need to download videos from StarHubTV.com before viewing them?
StarHubTV.com is a video streaming service available on any Internet browser. Videos on StarHubTV.com are not available for download.
Q: I do not reside in Singapore. Can I purchase/stream content from StarHubTV.com?
StarHubTV.com is only available for users accessing the Internet within Singapore.
Q: What are the system minimum requirements to view the content on StarHubTV.com?
- Compatible Internet-enabled device
- PC/Mac with Flash Player installed
- Flash-enabled phones/tablet computers
- The following Android models are recommended:
- Samsung Galaxy S3
- HTC One X
- Sony Xperia S
- ASUS Padfone
- HTC Flyer
- Samsung Galaxy Note
- Samsung Galaxy Tab
- iOS devices
- iPhone 4
- iPhone 4S
- iPad 2
- Compatible web browser (IE7/8/9, Chrome, Mozilla Firefox, Safari)
- Internet connection with a download speed of at least 2Mbps
- Flash Plugin (To download: get.adobe.com/flashplayer)
- For Android devices with versions 4.0.x, if you are unable to find Adobe Flash Player on Google Play store, please follow the installation instructions on this site.
Note: For optimal viewing quality of Live TV programmes on StarHubTV.com, we recommend that the computer be connected directly to the Ethernet interface. The following network interfaces may yield less consistent video delivery quality due to contending usage of localised resources within a given household:
- USB (Universal Serial Bus), as other active/busy devices (for example, USB printer or memory card reader) connected to the computer or an USB hub will typically consume additional computing resources that will in turn affect StarHubTV.com Channel’s video traffic that is delivered through the same interface.
- Wi-Fi as other Wi-Fi users connected within the same household may consume additional bandwidth and resources from the home network infrastructure.
Q: I have an error “Stream not found” on the player when I tried watching Live TV.
Please troubleshoot with the following:
- Ensure that your firewall settings are not preventing any connection on port 1935
- Ensure that your Internet Connection is within Singapore
- Refresh your browser if your Internet connection was disrupted
StarHubTV.com Live TV Channels, Catch-Up TV
Q: What are the Live TV Channels available on StarHubTV.com?
|Channels||Channel Number on Cable TV||Channel Group|
|KBS World||115||Chinese Entertainment Upsize|
|Racquet Channel||211||Sports Group|
|Setanta Sports||217||Sports Group|
|Football Channel||222||Sports Group|
|Nick Jr||304||Kids Upsize|
|Discovery Kids||308||Kids Upsize|
|Nat Geo Adventure||412||Education Upsize|
|Travel Channel HD||473||Lifestyle Basic Upsize AND HD Upsize|
|Ginx||475||Lifestyle Basic Upsize AND HD Upsize|
|Asia Travel||833||Chinese Infotainment Upsize|
|TVBJ||838||TVB Cantonese Pack|
Q: What are the Catch-Up Channels available?
|Channels||Channel Number on Cable TV||Channel Group|
|FOX Movies Play||623||FOX Movies Pack|
|STAR Chinese Movies Play||864||STAR Chinese Movies Pack|
Catch-up Channels are available from www.starhubtvanywhere.com, and eligible users will be redirected to the catch-up channel’s website.
*FOX Movies Play and STAR Chinese Movies Play is only available on PC and Mac.
Q: Will there be any changes to the channel line-up?
We are constantly reviewing the channel line-up on StarHubTV.com to further enhance our customers' viewing pleasure. However, please be assured that you will be notified prior to any changes to the channel line-up.
Q: Why am I not able to watch some programs that appear on Cable TV on the channels on StarHubTV.com?
Unfortunately, we are unable to show all programmes that are telecast on Cable TV on www.starhubtvanywhere.com, such as NBA and WWE programmes on SuperSports. We are working hard on making them available on TV Anywhere, so stay tuned.
Q: What are the benefits of watching Live TV on StarHubTV.com?
With StarHubTV.com, you will be assured of broadcast-quality TV programmes streamed from local servers, shown at the same time that StarHub TV broadcasts on Cable, without missing a moment if you have to be away from your Cable TV screen.
Q: I am a Cable TV subscriber, but I can’t watch any of the channels on Live TV. Why?
- You might not have subscribed to the channels that are available on starhubtv.com. Please check your Cable TV subscription and subscribe to the channel to start viewing on StarHubTV.com
- If you recently created your Hub iD and linked it with your Cable TV account, you might need to wait up to 12 hours before your service is activated.
Q: What is Catch Up TV?
Catch Up TV is an additional benefit we provide to our StarHub TV customers to watch pre-recorded programs that were shown on our Live TV. If you ever missed a show on Live TV, you might be able to watch it on Catch Up TV at your convenience, whenever you want (subject to availability of content).
Q: What is being offered on Catch Up TV?
Catch Up TV content offered now consists of Academy Fantasia highlights. We will add more Catch Up content progressively.
Q: How can I access videos on Catch Up TV?
To access a particular video on Catch Up TV, you will need the following:
- StarHub TV subscription on Cable for the channel that the Catch Up video is made shown on
- Valid Hub ID
StarHubTV.com On Demand content
Q: How do I watch Movies and Shows On Demand on StarHubTV.com?
You can purchase via credit / debit cards (Visa and Master only). After you have selected your mode of payment, you will be directed to a secured page where you have to enter your 16-digit credit card number and card expiry date. Upon submission of your details, you will see a confirmation page with your payment status.
Q: Are there any trailers on StarHubTV.com before I decide to purchase any On Demand videos?
Yes, there are trailers for most of our On Demand videos, which you can view before purchase.
Q: Is it safe to pay for videos on StarHubTV.com?
Our payment gateway adheres to strict security procedures for the storage of information and the prevention of unauthorized access.
Q: Are the prices inclusive of Goods & Services Tax?
All the prices quoted are inclusive of GST.
Q: Can I return an On Demand video?
Once you have rented an On Demand video, no refund or exchanges will be allowed.
Q: What are usage rights for videos?
Usage rights refer to rights pertaining to how the video can be used. Every video comes with usage entitlements and the rights vary accordingly.
Q: What are the usage rights for On Demand videos on StarHubTV.com?
The usage rights for rental of videos consist of 48-hour/30 days viewing period after purchase, as well as a content expiration date.
Q: What is 48 hour/30 days viewing period?
Individual videos (e.g. movies, single episodes of TV series) have a limited 48 hour viewing period, while TV series (e.g. entire TV series) have a 30 day viewing period The period begins after the content is purchased, and you can watch unlimited playback for the next 48 hours/30 days, depending on the content you purchased. After the period expires, you will not be able to playback the video.
Q: What is content expiration date?
All videos have an expiration date, where the content will be unavailable on StarHubTV.com past this date. You can purchase and watch the video before the expiry date. Please note that the 48 hour/30 days viewing period must be utilised by the expiration date, and we are unable to extend the duration of your viewing period past the content expiration date.
To fully maximise the viewing period of your purchased content, please check the expiration date on the content you wish to buy before your purchase, and make sure it falls beyond your viewing period.
Q: What if I have less than 2 hours before the expiration date and I start watching a video that is more than 2-hour long?
You will be able to finish the video if you start watching the show before the expiration date and time. However, if you exit the player after the expiration date and time, you will not be able to restart the video.
Q: Why is it necessary to have usage rights?
Usage rights are part of the licensing agreement from the content owners of the videos.
End User License Agreement
Q: Sales In Singapore Only
StarHubTV.com is a service provided by StarHub Online Pte Ltd. Video Streaming from StarHubTV.com is only available within Singapore.
Q: Sales To End Users Only
StarHubTV.com sells Products to end user customers for personal and non-commercial use only. Resale or commercial exploitation of the Products without the prior written consent of StarHub is strictly prohibited.
Q: Refund Policy
All sales are non-refundable.
Q: Payment Methods
StarHubTV.com portal accepts payment by Visa or MasterCard credit only for video On Demand purchases. If a credit card is being used for payment, StarHub will obtain a pre-approval from the credit card company for the amount of the order. Billing to your credit card shall occur at the time of purchase.
Subscription of TV Anywhere service will be charged to the StarHub TV billing account that the service is activated to.
Q: For Assistance With Orders
For assistance with order enquiries, please refer to our online support
page. If you cannot find the answers you are seeking, you can send us a query email@example.com
. Responses to emails will be provided during the following hours:
Monday – Friday: 10am – 6pm
We endeavour to respond to your query promptly.
Q: Content Usage Rules
Your use of the Products is conditional upon your acceptance of the terms of all of this Agreement.
Different video downloads may offer different usage entitlements. Please refer to the specific usage rights stated on each video information page before you make any payment. StarHub reserves the right to amend or change the usage rights at any time without notice.
The Products are solely for individual, personal and non-commercial use.
You agree that you will not attempt to, or encourage or assist any other person to, circumvent or modify any software required for use of the Products or any of the Usage Rules.
You are not granted any commercial, sale, resale, reproduction, distribution or promotional use rights in the Products.
Q: Other Terms And Conditions
View StarHub T&C
page for further terms and conditions applicable to StarHubTV.com.
StarHub reserves the right to amend these terms and conditions at any time and without notice.
You hereby agree to be bound by these terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access to this website and do not download any Product or other content from this website. StarHub reserves the right, at any time and without notice, to amend these terms and conditions by updating this version. By accessing this website and/or downloading any Product or content from this website, you agree to be bound by these terms and conditions and the amendments thereof. Please therefore visit this website periodically to determine any amendments to these terms and conditions.
Q: How do I start to view the programmes on StarHubTV.com?
- Connect the compatible device to the Internet
- Access www.starhubtvanywhere.com
- Click “Login” button on top-right corner and login with valid Hub ID
- Click on “Live TV” tab to access Live TV channels, or “On Demand” to access On Demand videos.
- Click on “My Library” to view all available content that you are able to watch (either subscribed channels, or purchased On Demand titles).
Q: I have a few computers linked to a home network; can my family and I access StarHubTV.com Channels simultaneously?
Yes. However, each Hub ID can access StarHubTV.com on one device at any time, and not simultaneously on multiple devices.
Q: Can I access StarHubTV.com from a wireless modem connection?
Yes. However, as there are a variety of ways to set up a wireless home network, StarHub is unable to guarantee that all setups work flawlessly with StarHubTV.com.
Q: Can I access StarHubTV.com using my 3G connection on my mobile device?
Yes. However, we are unable to guarantee the quality of your viewing experience due to the nature of mobile technology in any indoor/outdoor environment.
Q: What number should I dial for technical support? Do I need to indicate anything?
Please call our 24-hour Customer Care Hotline at 1633 for any technical support.
Q: Is there another way to get support/provide feedback?
You can fill up our “Contact Us” form at www.starhubtvanywhere.com/support
and submit your query to our customer service officers, who will respond to you as soon as possible.